All payments are expected to renew on the agreed renewal date, but sometimes there are billing hiccups with expired credit cards and other unforeseen maladies.
In the event that a payment fails, accounts have 7 days to remit payment before the license is deactivated. Once deactivated, your sites will continue to operate, however, you will no longer be able to use the control panel to add/remove sites or manage users.
Once a payment is past due, and 24 hours have elapsed, a client may renew in 1 of 2 ways:
Renewing via billing notice
Open up the e-mail from email@example.com titled, “XX-Day Billing Notice”. Follow the link at the bottom to visit the billing portal to plug in new credit card information. It may have been mistakenly delivered to your “Spam” folder.
Renewing via my.apnscp.com
Visit my.apnscp.com and update your billing credentials. Your subscription will be automatically reactivated and license reinstated.
After completing payment
Once payment is remitted, your account is active. A new subscription number is generated invalidating the old subscription number. You will receive an e-mail receipt confirming purchase. If the account was suspended, it will be reactivated within a few minutes. Any e-mail sent during this period of deactivation will be immediately available on your account (it’s rather rude to cut off a lifeline!)
For accounts still deactivated after 4 hours, please contact firstname.lastname@example.org.